Complaints Procedure

Kemeny Capital are committed to providing good outcomes for all our clients. However, we understand that there may be instances where you may not be entirely satisfied with our products or services. In such cases, we have established a robust complaints procedure to ensure that your concerns are addressed promptly, fairly, and efficiently.

How to Make a Complaint

If you have a complaint, please provide us with the following information:

  1. Your Personal Details: Your full name, address, and contact information.
  2. Your Investment Details: Details of your investments or transactions related to your complaint.
  3. What’s Gone Wrong: A clear description of your complaint, including relevant dates, locations, and individuals involved.
  4. What You Want Us to Do: The desired resolution or outcome you are seeking.

You can submit your complaint through the following channels:

  • Email: Send your complaint to
  • Mail: Kemeny Capital, 71-75 Shelton Street, London, WC2H 9JQ
  • Web: Submit your complaint online

Our Complaints Handling Process

  1. Acknowledgment: We will acknowledge receipt of your complaint promptly.
  2. Investigation: Your complaint will be assigned to the appropriate persons for a thorough investigation.
  3. Resolution: We will strive to resolve your complaint as quickly as possible, and we will aim to provide you with a final response within 3 working days. For more complex issues, we may need additional time to investigate, and we will keep you informed of the progress.
  4. Updates: If your complaint requires further investigation, we will provide you with regular updates on the status of your complaint.
  5. Final Response: We will always provide a final response within eight weeks.
  6. Learning from Complaints: We will review all complaints to identify areas for improvement and implement necessary changes to enhance our service quality.

If You’re Not Satisfied

If you are not satisfied with our response to your complaint, you have the right to refer your complaint to the Financial Ombudsman Service (FOS) for an independent review.

The FOS provides a free and impartial service. Contacting them will not affect your legal rights.

Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR

Phone: 0300 123 9123 or 0800 023 4567.  Email: Website:

At Kemeny Capital, we are committed to handling all complaints with utmost professionalism, fairness, and transparency. We value your feedback as it helps us continually improve our services.